Applications can be made within 90 days of your scheduled departure date and we recommend you apply in ample time. Please note you need to make sure that your appointment date is at least 3 weeks prior to your scheduled departure date. Submitting your application later than this may well cause your trip to be delayed.
Step 1: Appointment Booking
Firstly you need to book an appointment at the visa application centre where you will submit your application and complete your biometric information. We recommend you book your appointment using our online portal which you can access by following the link below. If you have no access to the Internet you can also schedule an appointment via post or via our call centre.
Please click on the appropriate link below for your preferred method of booking your appointment.
Step 2: Payment
Once your appointment has been scheduled, you will receive a provisional appointment confirmation via e-mail which includes the payment information.
As soon as you have sent us the proof of payment, your appointment will be confirmed.
* Please note that you will be charged in ZAR at the exchange rate applicable at the time from the European Central Bank (ECB)
Step 3: Prepare your application
You will be sent a confirmation email which includes your application form and further information regarding the documents which need to be submitted.
If you do need further help with compiling your application you can contact our call centre for assistance.
Step 4: Submit your application
To complete the application process, you will be required to visit your selected visa application centre (located in Cape Town, Centurion, Port Elizabeth or Bloemfontein). To ensure we can process your application as smoothly as possible we ask that you please ensure you arrive no less than 15 minutes before your allocated appointment time. It is also important to note that in the event of your late arrival you will need to reschedule another appointment.
Step 5: Track your application
After submission of your application you will be able to track the progress by following the below link: Track your application
Step 6: Return of your passport
Once a decision has been made with regards to your Schengen visa application you will receive an email and additionally a SMS ( text message ) to inform you when your documents and passport will be ready for collection.
Your documents and passport will need to be collected at the visa application centre where you made your application , your receipt must be presented. For your convenience and to save another visit to the visa application centre you may also select the courier service option for the return of your documents and passport.
Please note that the courier service fee is ZAR 195 and upon acceptance you are entering into a contract with the courier company RAM.
As a final option you may also nominate a person to collect your documents on your behalf. They will need to present an authorisation letter signed by you, your receipt and proof of their identity.
If you are collecting a visa, you should check, before leaving the visa application centre, that it: