Our Certifications

  • ISO 9001:2008
  • ISO/IEC 27001:2005

Re-schedule appointment

If you know beforehand that you are unable to keep your visa appointment, or if you miss your visa appointment, you may reschedule the appointment by calling our call centre.

The following circumstances can be considered for adjustments:

  • Applicants who arrive no later than 15 minutes after their original time of appointment, will be accommodated during the next available time slot on the same day or alternatively rescheduled for another day depending on the availability of the VAC free of charge.
  • Applicants can reschedule their appointment once for free. This can be done up to 24 hours before the appointment by contacting the call centre. The cancellation of an appointment will be for free.
  • Should applicants not show up for their appointment (No Shows), they can schedule a new appointment within 14 days. "No shows" will have to pay a service fee of R100 for a new appointment.
  • To reschedule or cancel your application please call our call centre Or request it to be done at the applicable Visa Application Centre.

Call Centre Phone Numbers:

  • +27 (0) 861 00 22 45 (from within the borders of South Africa)
  • +49 (0) 40 6755 9549 (from Germany)
  • Call Centre Office Hours: Monday-Friday from 8.00 - 17.00h